Facilities Maintenance Technician

Company: Com Net, Inc.
Location: Wapakoneta
Posted on: April 26, 2025

Job Description:

Call Center Technician We are seeking a highly motivated and skilled Call Center Technician to join our team. The role involves delivering high-quality customer service and technical support, ensuring that our clients receive prompt and effective solutions to their needs. Call Support Technician Position Description:

• Answer live Technical Support telephone calls in an accurate and professional manner
• Assist in the timely resolution of Internet connectivity, e-mail and other ISP related issues
• Troubleshooting Internet related problems with the ability to escalate unresolved matters in accordance with established policies and procedures
• Enter all calls and transactions into a tracking database Customer Service Representative Position Description:
  • Answer live telephone calls in an accurate and professional manner from Internet, Telephone, and Television
  • Assist in the timely resolution of requests for new service, changes to existing services, billing and trouble calls in accordance with established policies and procedures
  • Troubleshooting video and voice line problems with the ability to escalate unresolved matters in accordance with established policies and procedures
  • Enter all calls and transactions into a tracking database Skill Requirements:
    • Experience in basic home networking including Wi-Fi
    • Experience in TCP/IP and Internet applications
    • Experience with Windows and Macintosh operating systems
    • Ability to quickly analyze and pinpoint problems
    • Exceptional writing skills and verbal communication skills
    • Possess a positive, caring and helpful attitude
    • Possess excellent telephone skills
    • Have strong team orientation
    • Ability to work flexible hours and weekends Position Specifics:
      • Part-time Salary:
        • $14.50 an hour Supplemental Pay
          • Hourly rate with monthly performance incentive bonus
          • Quarterly internet reimbursement If you are a self-starter with a passion for customer service and technical support, we encourage you to apply for this exciting opportunity.
            
            Compensation details: 14.5-15
            
            
            
            PI3e133e5ae29d-31181-35163031Required
            Preferred

            Job Industries

            • Other

Keywords: Com Net, Inc., Newark , Facilities Maintenance Technician, Professions , Wapakoneta, Ohio