Practice Solutions -Senior Quality Analyst
Company: Disability Solutions
Location: Westerville
Posted on: October 19, 2024
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Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Job Description:Responsible for performing
quality audits and/or for reviewing evaluations completed by team
managers. Ability to analyze and understand data and translate into
coaching feedback by providing feedback to team managers and as
input to formal associate education. Understand and determine if
associate actions and decisions are in accordance with regulatory
requirements and impacts to quality scoring. Identify trends,
escalate problems, and take action. Communicate with leaders on
team performance and trends. May organize review sessions for
leaders and employees to identify strengths and opportunities out
to ensure process/scoring consistency. Share best practices.
Typically requires 2 to 4 years of related
experience.Responsibilities:
Keywords: Disability Solutions, Newark , Practice Solutions -Senior Quality Analyst, Professions , Westerville, Ohio
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