RESIDENT SERVICES SPECIALIST 20
Company: Access Inc
Location: Akron
Posted on: October 19, 2024
Job Description:
Job description Resident Services Specialist: - Part Time
8:00am-6:00pm Saturday and Sunday ACCESS, Inc. Is committed to
providing access, equal opportunity, and reasonable accommodation
for individuals with disabilities in employment, its services,
programs, and activities. To request reasonable accommodation,
contact Karla Straus HR Coordinator, 330-376-0997 Ext 211 ACCESS is
dedicated to assisting women and children in our community that are
experiencing homelessness. The agency encourages the development of
self-esteem and promotes the attainment of self-sufficiency through
its commitment to providing a safe, supportive and holistic
environment and through its programs of housing, education,
advocacy and empowerment. We are looking for a Resident Services
Specialist -to join our 10 person strong team. Our ideal candidate
is attentive, punctual, and engaged. The position is responsible
for the safety and security of the residents and premises of the
Emergency Shelter. QUALIFICATIONS: Required: Demands a mature,
responsible individual with experience in social services. They
must possess excellent skills in: crisis management, listening,
verbal and written communication, maintaining professional and
personal boundaries, conflict resolution and basic computer skills.
Must be available for shifts 8:00am-6:00pm on the weekends.
Multiple shifts may be available to be picked up. Reliable
transportation required. Preferred: Demonstrated knowledge of
community resources and an understanding of issues affecting
individuals experiencing homelessness. Demonstrated knowledge of
emergency medical procedures. DUTIES AND RESPONSIBILITIES: Security
Duties:
- Maintain the safety and security of residents and
facility.
- Complete building checks at stipulated times (each hour) (all
doors, rooms, alarms, emergency exits, etc.) and document
completion.
- Maintain an active presence in the building by conducting
required house checks, dining room checks, playroom and teen room
checks and a walk through of the building.
- Intervene, as necessary, to protect residents from injuring
other residents, staff and/or themselves (according to
policy.)
- Ensure outside individuals have permission to be on property,
document any visitor to the building in the 'visitor log.'
- Full understanding of emergency procedures including: fire
evacuation, gas and electricity shut off, power failure protocol,
etc.
- Distribute incoming mail (according to agency policy.)
- Keep staff workspace clean and organized.
- Remain at his or her post until relieved by another employee.
Brief incoming staff regarding all pertinent information. May
assist in staff coverage.
- De-escalate potentially volatile situations between residents
when necessary (per agency protocol.)
- Maintain telephone coverage during shift. Monitor security
cameras.
- Interact professionally and maintain appropriate boundaries
with residents, employees, visitors and guests.
- Follow all agency policy and procedures.
- Document in the log all shelter activities and happenings
during assigned shift
- Responsible for adhering to all policy and procedures as
outlined in the employee handbook and other departmental procedure
manuals.
- Be open minded to change within the work environment.
- Work a minimum of 1 shift per month to continue employment.
Resident Services Specialist Duties:
- Supervise residents during assigned shift. Enforce all
regulations in the resident handbook.
- Assist residents in adjusting to their stay. Direct residents
to whichever support staff they need to see for their needs.
- Supervise the residents' activities in the shelter for daily
chores, signing in and out, meal times, usage of play rooms and
teen activity rooms. Make sure residents are up on time and in bed
on time. Monitor curfew times by accurately accounting for each
residents' whereabouts.
- Read and initial shift reports and daily logs. Complete all
required paperwork for the shift including daily logs. Document
verbal and written warnings as defined by agency protocol.
- Maintain confidentiality of residents' files and logs.
- Obtain verification from residents to substantiate employment,
curfew extensions, twelve step meetings, house restrictions,
etc.
- Comply with agency OTC medication and lock box procedures.
- Monitor resident usage of agency phones.
- Maintain resident property and storage (according to agency
policy.) Inventory, pack and secure residents' property until such
time property may be discarded (48 hrs.). Prepare resident rooms as
necessary.
- Specific shifts may be asked to perform additional duties
(resident resume preparation, welcome meetings, etc.)
- Attend staff meetings as scheduled.
- Carry out all other duties as assigned by a supervisor.
- Third shift must complete scanning, shredding, office and
bathroom cleaning, laundry and breakfast set-up/clean up for
residents.
- Monitor dining room during meal times
- Make sure all paperwork is completed before ending shift.
Physical Requirements:
- Occasional need to climb stairs while carrying items up to 25
lbs.
- Must be able to remain in a stationary position during
shift
- Moves items up to 25 lbs.
- Moves throughout the building multiple times a day
- Bending, twisting, kneeling, reaching occasionally
- Must be able to pass physical and written certification
training for CPR. -
Benefits
- Free meal on each shift worked.
- Jeans days: Tuesday and Friday each week
- Better you Better Ohio: Free health and wellness program with
up to $225 annual reward
- Dental/ Vision/ Life Insurance
- Employee Assistance Program
- 401K Company match
- Flexible Spending Account
- Dependent Care Flexible Spending Account
- Holiday Pay
- Sick time
- Unpaid time off
Keywords: Access Inc, Newark , RESIDENT SERVICES SPECIALIST 20, Other , Akron, Ohio
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